Son attacks Apple – after it refuses to unlock late Mother’s iPad
A man whose mother died of cancer has attacked Apple after they refuses to unlock the inherited iPad
Josh Grant, 26, from London, is left fuming because Apple has refused all effort the family has made to unlock their mother’s iPad which she left to the family in her Will.
Since her death, they have been unable to unlock the device, despite providing Apple with copies of her will, death certificate and solicitor’s letter.
Grant is accusing Apple of an “utter lack of understanding and discretion”.
The original owner of the device, Anthea Grant (now late) bought the tablet two years ago when she was first diagnosed with cancer. According to the son, she used it for games and video calling to keep in touch with her family.
Anthea Grant died of cancer at aged 59 earlier this year, leaving her sons Josh and Patrick as the co-executors of her Will and estate.
After she died, the sons discovered they did not know her Apple ID and password. Contacting Apple, they were asked to provide “written permission from Mum”.
“We obviously couldn’t get written permission because mum had died. So my brother has been back and forth with Apple, they’re asking for some kind of proof that he can have the iPad.
“We’ve provided the death certificate, will and solicitor’s letter but it wasn’t enough. They’ve now asked for a court order to prove that mum was the owner of the iPad and the iTunes account.
“It’s going to have to go through our solicitor and he charges £200 an hour so it’s a bit of a false economy.” – Josh Grant stated.
This court order is related to the Electronic Communications Privacy Act, Eyes and Voice learned.
Writing about his experiences with Apple on his blog, Mr. Grant wrote:
“Understandably, my brother has given up and we now have a redundant iPad. If anyone has any suggestions for an unusable iPad please do send them in. I’ve suggested illuminated placemat and shiny paperweight.”
The security measures are designed to prevent unauthorized access to Apple users’ online iCloud accounts, which could include personal documents, photos and messages.
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